Data Protection and Privacy Policy

INFORMATIVE CLAUSE

In compliance with the principles of legality and transparency in accordance with article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to treatment of personal data (RGPD), Apartamentos Aloe S.L with NIF B76260256 and electronic address https://apartmentsaloe.com informs you of the characteristics of the processing of personal data that is carried out under your responsibility

Processing: (I) Web queries. (II) Tax, accounting and commercial management. (III) Management of the accommodation service. (IV) Attention to the privacy rights of the interested parties. (V) Communication of guest registry data. (VI) Newsletter delivery. (VII) Customer loyalty.

Finality: Respond to requests received through the web. (II) Realization of customer invoices, preparation of official accounting and calculation, presentation and settlement of taxes, preparation of commercial documents, such as balance sheets and reports. (III) Provide the requested hosting service. (IV) Address requests to exercise rights related to personal data, as well as security violations that may affect the rights and freedoms of the interested parties. (V) Communicate the legally established data to the State Security Forces and Bodies. (VI) Sending commercial information, in case we authorize it. (VII) Offer customers belonging to the loyalty program bonuses, discounts and exclusive offers.

Conservation Period: (I) The term necessary to attend to the request, as well as the duration of the responsibilities that may derive from them. (II) Six years for commercial purposes, and the term necessary to meet responsibilities arising from the settlement of taxes. (III) While the provision of the service lasts and the period necessary to meet responsibilities derived from it. (IV) The term necessary for the fulfillment of said purpose, as well as the duration of the responsibilities that may derive from them. (V) Three years at the disposal of the State Security Forces and Bodies. (VI) and (VII) As long as the interested party does not unsubscribe from any communication that he receives, and the period necessary to comply with the responsibilities that may derive from all the previous treatments.

International data transfers: (I), (III), (VI) and (VII) These data may be transferred internationally to Canada for processing.

Recipients:(IV) Spanish Data Protection Agency. (V) The data will only be transferred to third parties when there is a legal obligation, as in the case of State Security Forces and Bodies.

Exercise of rights:You can exercise your right of access, rectification, deletion, limitation and opposition to the treatment, in the terms and conditions established in the personal data protection regulations Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data, sending a request by email to: reservas@aloeapartamentos.com, indicating in any case the Reference: "Data Protection" together with any document that prove their identity, as well as to file a claim with the Spanish Agency for Data Protection.

PRIVACY POLICY

Who is responsible for the processing of your data? The owner of this web page is Apartamentos Aloe S.L , so any personal data that you communicate through this web page as well as the data collection forms that are carried out in person will be treated under the responsibility of Apartamentos Aloe S.L.

What personal data do we collect? (how do we get them?)

We request the minimum essential data to carry out the purposes indicated in the following section, normally, name and surname, address, and contact information.

How do we use the personal data that we manage under our responsibility?

We use your data for the following purposes:
Attention to requests received through the web.
Tax and accounting management.
Hosting service management.
Attention of rights on the privacy of the interested parties.
Communication of the guest registry.
Newsletter sending.
Customer loyalty.

And the use we make of them is exclusively indicated for each of the purposes described, for example to make and send a budget that you have requested, we will limit ourselves to registering your data linked to the personalized proposal that we have prepared, and The data will be kept only in our information system, with security measures that guarantee that no person external to Apartamentos Aloe can have access to said information. In all other cases, we will treat your data when we are required by a legal regulation or to carry out essential activities in relation to the provision of services to clients, we do not communicate or process data for purposes other than those described.

¿For how long?
When the processing of data is imposed by a regulation, it normally incorporates the period during which the data must be processed or stored, thus the Commercial Code establishes the obligation to keep the data for accounting and commercial purposes for six years, a period which can be extended up to fifteen in case of needing to accredit certain tax deductions and the Civil Code allows the exercise of actions derived from the execution of a contract or the provision of a service for five years after its completion.

Disclosure to third parties
As in the previous cases, the data that we communicate to third parties is always limited to the essential minimum in relation to each of the purposes.

¿What security measures do we apply to personal data??

Apartamentos Aloe S.L, has appropriate policies and technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, illegal or unauthorized use and disclosure, said measures are collected and updated in a document identified as "Security Manual".

We also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received appropriate training.

What are your rights as the owner of the data?

You have the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You have the right to obtain confirmation as to whether or not at Apartamentos Aloe S.L we are processing your personal data. You have the right to access your personal data and obtain a copy of it, as well as to request the rectification of inaccurate data. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Apartamentos Aloe S.L , will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. Likewise, you can exercise the right to data portability, as well as revoke the consents you have provided. You can exercise these rights by requesting an email addressed to reservas@aloeapartamentos.com, in certain cases we may ask you to prove your identity by providing some additional information, and clearly indicating the right you want to exercise. Finally, indicate that you can file a claim with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.